Privacy policy
Last updated: November 2026
Who we are
SD Scaffolding and Construction is responsible for the personal information you give us. You can contact us at stephendixon2021@gmail.com, on 07717 122776, or at 4 Regal Drive, Walsall Enterprise Park, Walsall WS2 9HQ.
What we collect
When you fill in a form or use the chat on this website, call, text or email us, we collect your name, phone number, email address, postcode or address, and the details you give us about your job. Our systems also keep a record of our messages and calls with you, and basic technical information such as your IP address, device and browser when you use this website. If we record calls, you will be told at the start of the call. If you become a customer, we also keep a record of the work we do and any payments.
How we use it
We use it to reply to your enquiry, arrange visits, give you a quote, carry out the work and keep in touch about it; to send automated messages that help us respond quickly, such as a text if we miss your call, a reply when you send an enquiry, and appointment reminders; to ask for a review once a job is finished, and occasionally check in afterwards; and to send marketing, such as offers, only where you've agreed or where you're an existing customer and haven't opted out. You can stop these at any time by replying STOP or asking us.
Our reasons for using it
Because you've asked us to, to reply to your enquiry or quote for work; because we need it to carry out work for you (a contract); because we have a legitimate interest in running our business well, such as responding quickly to enquiries, keeping track of customers and jobs, asking for feedback and reviews, improving our service, and preventing fraud or misuse, and we only rely on this where it doesn't override your rights; because you've given consent, for example for marketing or optional cookies; and because the law requires it, for example keeping financial records.
Who we share it with
We never sell your information. We use trusted providers to run our business, who only handle your information on our behalf: our customer management and messaging system, phone and text message providers, email providers, our website hosting provider, and payment processors if you pay us online. We may also share it with our accountant or where the law requires it. Some of these providers may store data outside the UK, in which case appropriate safeguards are in place.
How long we keep it
We only keep your information for as long as we need it. Enquiries that don't lead to work are usually deleted within two years. Customer and job records are kept for as long as needed for warranties, guarantees and our legal and tax obligations (financial records are usually kept for six years). After that we delete them.
Your rights
You can ask to see the information we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, object to how we use it, ask for a copy to take elsewhere (data portability), and withdraw consent for marketing at any time. Just contact us using the details above. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
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